Product Information And Warranty | Eloria

Welcome to Eloria, a travel and lifestyle brand crafted to elevate your journey through timeless design, thoughtful functionality, and lasting quality.

Each Eloria product is made to accompany you for years to come. That’s why we offer a 10-year warranty on all our bags and travel accessories. This reflects our commitment to excellence and our confidence in the materials and craftsmanship behind every piece.

With your Eloria product, you can expect:

Timeless and functional design built for everyday use and long-distance travel
Responsive customer support, whenever you need it
A clear warranty covering manufacturing defects, normal wear, and transit-related damage, valid for ten years from the date of purchase

Your Eloria companion is built to follow you anywhere, from daily moments to extraordinary adventures.

Warranty Coverage

First Year of Ownership

During the first 12 months after your purchase, your Eloria product is fully covered.

We will take care of any necessary repairs, including those due to manufacturing defects, normal wear, or damage caused by transit, at no cost to you. This includes round-trip shipping to and from our repair facility.

If your item cannot be repaired, we will replace it. If the same model is no longer available, we will offer you an equivalent product of similar value.

Years Two through Ten

From the second year through the tenth, your Eloria product is protected against any defects in materials or craftsmanship.

This includes issues such as broken zippers, damaged stitching, or structural problems.

Damage caused by transit, wear and tear, or misuse is no longer covered after the first year. For transport-related issues, we recommend contacting the shipping carrier directly.

To process a repair, you may ship the product to us with prepaid postage or bring it to an authorized Eloria partner.

We will return the item to you free of charge once the repair is completed.

In some cases, a small processing fee may apply.

If a product is no longer under warranty or cannot be repaired, we will provide you with service options or quote a repair at your request.

Exclusions

The Eloria warranty does not cover:

Damage caused by abuse, improper handling, or accidents
Cosmetic wear such as scratched surfaces, stains, or faded materials
Loss or damage to the contents of the product
Loss of time, usage, or any related costs
Products purchased from unauthorized retailers or second-hand resellers
Damage caused by improper maintenance, cleaning products, or exposure to extreme environments (e.g., humidity, heat, or sunlight)

Service After Warranty

We know that great products are meant to last, and we want yours to travel even further.

If your Eloria item is no longer under warranty but you’d like to have it repaired or refurbished, we’re happy to assist.

We offer high-quality repairs and refurbishment services at a reasonable cost, whenever possible.

If the item cannot be repaired, we’ll suggest alternative solutions tailored to your needs.

Before sending your product, please contact our customer service team to confirm availability and discuss repair options, fees, and shipping costs.

Proof of Purchase

To benefit from the Eloria warranty, please keep your proof of purchase.

This may be your original receipt, order confirmation email, or invoice. It confirms both the purchase date and that your product was bought from an authorized Eloria store or partner.

If you cannot provide proof of purchase, your warranty may not be valid.

We are currently working on a product registration system to help streamline warranty claims in the future. In the meantime, we recommend saving your purchase details securely.

Limitations And Termination of Warranty

The Eloria warranty is valid only while the brand and its customer service operations remain active.

If, for any reason, Eloria ceases operations, discontinues its product line, or closes its website and service channels, all warranties shall be deemed terminated and no further claims or repairs can be processed.

This warranty is non-transferable and applies only to the original purchaser.

Eloria reserves the right to determine, at its sole discretion, whether a product qualifies for repair, replacement, or exclusion under this policy.

This warranty gives you specific legal rights; you may also have other rights depending on your jurisdiction.

Need Help?

We’re here to assist you at every step.

If you have a question about your warranty or need to request a repair, feel free to reach out to us. Our customer support team will guide you through the process and provide the next steps.

We’ll soon introduce an online repair request form for easier processing. In the meantime, please contact us directly before sending your product, so we can confirm eligibility and shipping instructions.

Your satisfaction means everything to us. We’re committed to making sure your Eloria product serves you well for many years to come.