Frequently Asked Questions | Eloria

What payment methods do you accept?

We accept a variety of secure payment methods:

Can I change or cancel my order?

Once you have clicked Place Order, you cannot cancel or change your order.

Our system is designed to process and ship orders immediately to ensure fast delivery.

How long does delivery take?

Delivery within Lebanon usually takes about 3 business days.

International delivery times vary depending on the destination and shipping method chosen.

How much is shipping?

Shipping is free within Lebanon.

For international orders, shipping costs are calculated at checkout based on your location and selected shipping method.

Do you ship internationally?

Yes, we ship worldwide except to restricted countries subject to embargoes or trade restrictions.

Will I be charged customs duties or import taxes?

International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

Can I track my order?

Yes. Once your order has shipped, you will receive a tracking number by email.

Tracking is provided by our shipping partners and allows you to monitor your package directly.

What is your return policy?

We accept returns or exchanges within 14 days of delivery.

Items must be in new condition, with tags attached, and in their original packaging.

Please refer to our Return & Exchange Policy page for full details.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please reach out to us via our Contact page with your order details and photos.

We’ll assist you with a replacement or refund.

How can I contact customer service?

You can reach us through our Contact page.

We aim to respond within 24–48 hours on business days.

10-Year Warranty